Support is at your fingertips with our online services  

Options for face-to-face video or telehealth appointments from the comfort of your home 

Remote fine-tuning so you can request adjustments to your hearing aids anytime 

Hearing Australia app - Online services 

Accessed through the Hearing Australia app, our online services give you two convenient ways to connect with our hearing experts: 

• Remote fine-tuning requests 
• Request live assistance video or telehealth appointments

After your first fit at our hearing centre and activating online services, you’ll enjoy continuous support and all the guidance you need in the most convenient and comfortable way for you. It’s all designed to help you get the most out of your Hearing Australia hearing aids. 

Face-to-face video or telehealth appointments 

Now you can request to meet with our hearing experts via video chat. Our online services let you swap hearing centre visits with convenient, real-time video or telehealth appointments. That means you can enjoy personalised, flexible care from the comfort of your own home. It’s as easy as answering a call on your phone. 

Here's how it works:

1. Request assistance from our hearing care service team through the app. We’ll get back to you within 2 working days. At the appointment time a hearing care expert will call you. 

2. Answer the call through the Hearing Australia app. 

3. The hearing care expert will connect to your hearing aids and provide you with live adjustments, if needed. 

4. You can evaluate the new settings during the appointment as well as afterwards through the Rate My Sound feature in the Hearing Australia app.

Remote fine-tuning - get updated settings at your fingertips

Sometimes it can be hard to describe a hearing experience from your everyday life while in the hearing centre. When you contact our hearing care team from your Hearing Australia app, they get all the information they need to help you optimise your hearing aid settings. 

Here's how it works

You can initiate a request for fine-tuning through the simple questionnaire in your Hearing Australia app. 

1. Make sure you have online services activated, then submit your questionnaire with an optional message. 

2. Our hearing care remote team receives your request, along with an automatic record of your hearing aid settings. 

3. One of the hearing experts in our remote team sends precise fine-tuning adjustments and/or messages straight to your app. 

4. You place your hearing aids close to your smartphone, tap install – and enjoy the improvements. 

5. Send a rating of your new settings to our remote team.